Bibliometrics and visualization analysis of China's Service Quality Development Trend

From the aspect of bibliometrics and social network analysis, this paper studies content characteristics evolution service quality in China, form visual analysis charts summarizes research hotspots development trends. Taking CNKI database as data source, mining association sample were carried out by means manual judgment, keyword co-occurrence, bibliometric software BICOMB Pajek. 872 related literatures retrieved from 1999 to 2019, tendency number published papers each year was close inverted U type. This study expands application fields software, analyzes trend quality. The theoretical practical on has achieved rapid past 20 years. library satisfaction have always gotten a high level attention, platforms for gradually become apparent because Internet computer technology.